Shipping, Return, and Refund Policy

At Mayur Rugs, we aim to provide you with the highest quality handmade rugs along with a seamless shopping experience. Please review the following shipping, return, and refund policy to understand how we handle your orders and any returns or exchanges.

1. Shipping Policy

 a. Domestic Shipping

​​​At Mayur Rugs, each piece is handcrafted with precision and care. As soon as you place your order, we begin the process of crafting your custom rug to ensure the highest level of quality.Order Processing:Once your order is placed, we begin making your handmade rug right away. 

Please note that due to the custom and detailed nature of our rugs, it typically takes 15 - 30 days to complete production, depending on the size and design of the rug.Shipping Time:After the rug is crafted, it will be carefully packed and dispatched for shipping. Shipping times will vary based on your location.

 Estimated delivery times are as follows:

Domestic Shipping:  3-7 business days after production of your handmade Carpet 

Tracking Your Order:Once your rug has shipped, you will receive a tracking number via email to monitor the delivery status. We partner with reliable shipping carriers to ensure timely and safe delivery.

Shipping Costs:Shipping costs vary depending on the destination and will be calculated at checkout. .Customs and Duties:For international orders, customs duties and taxes may apply based on your country’s regulations. These charges are the customer’s responsibility and will be calculated at checkout or upon delivery.

Delivery Delays:While we strive to meet our estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or other factors beyond our control. We will keep you informed if there are any delays.​​​​

​b.  International Shipping

 We ship globally. International shipping times and fees depend on the destination country and shipping method chosen. Customers are responsible for any customs duties, taxes, or import fees required by their country’s regulations. International shipping typically takes 10-20 business days.

​c. Order Processing

​All orders are processed within 2-3 business days. 

If an item is out of stock or backordered, we will notify you immediately with an estimated restocking date.

​2. Return Policy

 At Mayur Rugs, we take pride in the quality of our products. If you are not satisfied with your purchase, we will gladly accept returns under the following conditions:

​a. Eligibility for Returns

 Returns must be initiated within 30 days of receiving the item. The item must be unused, in its original condition, and with all tags and packaging intact. Custom or personalized items are non-returnable unless they arrive damaged or defective.​

​b. Return Process

 To initiate a return, please contact our customer service team at [info@mayurrugs.com] with your order number and reason for return.

 Once your return request is approved, we will provide return shipping instructions.​​

​You will be responsible for the return shipping costs unless the item is damaged or incorrect.

​c. Damaged or Defective Items

​ If your order arrives damaged or defective, please contact us within 7 days of receiving the item with photos and a description of the issue. 

We will arrange for a replacement or refund, including return shipping costs, in the event of a damaged or incorrect item.

​3. Refund Policy

 a. Refund Eligibility

​Refunds will be issued once the returned item has been inspected and deemed in acceptable condition.

​For items eligible for return, refunds will be processed to your original payment method within 7-10 business days after we receive and approve the return.

​Custom or personalized items are non-refundable unless they are defective.

​b. Non-Refundable Items 

Custom rugs or any personalized orders Shipping charges (except in cases of damaged or incorrect products)​

​c. Late or Missing Refunds

 If you haven’t received a refund after the allotted processing time, please check with your bank or credit card company, as it may take additional time for the refund to be posted. If you still have not received your refund, please contact us at [info@mayurrugs.com].

​4. Exchanges

 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us .

​​5. Contact Us

 If you have any questions or concerns about our shipping, return, or refund policies, please don’t hesitate to reach out to our customer service team at: 

Mayur Rugs

 Email: info@mayurrugs.com

 Phone: +918355056317​​​​